How can we help you?
FAQs
Getting Started with FXON
FXON Registration
- How to sign up for an FXON account (New Registration)
- How do I set up my profile?
- How long does it take to sign up?
- Is it free to sign up?
- 【STEP 2】Setup profile (corporate account)
- Can I create another account with a different email address?
- What is a registration category?
- I want to cancel (withdraw) my FXON account.
- Is it possible to re-register with FXON after I have cancelled my account?
Identity Verification Guide
- What identity verification documents are required for FXON?
- Do I need to provide any identification documents to use FXON?
- How long does it take to get my identity approved?
- What documents do I need for corporate verification?
- How to Submit Various Certificate Documents
- Required Documents for Opening a Corporate Account for an Overseas Corporation
Portal Login
How to Use the FXON Portal
FXON Portal Features
Settings and Changes
- What is login authentication for?
- What is two-factor authentication?
- How can I update my registration information?
- I forgot my email address for FXON.
- How do I change my email address?
- How do I change my FXON Portal password?
- How do I change my phone number?
- I want to add an FXON profile picture.
- I want to change my nickname.
- How do I view my change history on FXON?
- I want to subscribe/unsubscribe to the email newsletter sent from FXON.
- I want to change the language of the FXON portal and email.
- Can the date and time format displayed on FXON be changed?
Account and Position Management
- How do I open a real account?
- What is the difference between demo and real accounts?
- How long does it take to open a real account?
- Is there a limit on the number of real accounts I can open?
- How many demo accounts can I open?
- What is leverage?
- What are the differences between MT4 and MT5?
- Where can I download MT4 and MT5?
- Can I change my MT4/MT5 password?
- How do I check my account details?
- What does each status mean in the list of trading accounts?
- Is there an account maintenance fee?
- Will I be charged an inactivity fee if I don't use my account for a long time?
- How do I close my account?
- Can I close some of my accounts?
- Can positions be closed from the FXON portal?
- How can I view my past orders and deals on FXON Portal?
Deposit and Withdrawal Methods Guide
Deposit Methods
Withdrawal Methods
- What are the withdrawal fees for Japan local bank wire transfers?
- How do I add a Japanese local bank account for withdrawals?
- How do I register an overseas bank for withdrawal?
- How do I delete my registered bank information?
- How do I change my registered Japanese local bank information?
- How can I modify my overseas bank account information for withdrawals?
- How long does it take to receive the funds after making a withdrawal request?
Fund Transfer
Review Trading Terms
Trading Products
Margin and Leverage
Order and Execution
Unavailable Trading Methods
Available Platforms
FXON Platforms
FXON Portfolio
Portfolio Settings
Performance Check
Thrive as a Partner
Partner Program
- What is the Partner Program?
- What is the difference between an Introducer and a Business Partner?
- What are the benefits of becoming a partner?
- What are the requirements to participate in the Partner Program?
- What is a sub-affiliate?
- Is it possible to do Self-Affiliation?
- What is the difference between fingerprinting and cookies?
Partner Remuneration
Partner Portal Usage
Other Inquiries
Support/Contact
