How do I close my account?

The FXON Portal

How do I close my account?

Trading accounts and Position Management

This article was :

Published in 2024.05.13

Updated in 2025.04.17

You can close your account from the trading account list page on the FXON Portal. When an account is closed, its status will change to Closed and cannot be recovered. Once an account is closed, you will no longer be able to log in to it via the MetaTrader 4 (MT4) or MetaTrader 5 (MT5) platforms, including the mobile apps. As a result, you will not be able to view your trading history or other related information on the platform.

Even after closing your account, you can still check your trading history from the "Trading Account History" page on the FXON Portal. You can also download the history from your PC, so please use it as needed.

1. In the menu bar

After logging in to the FXON Portal, click (1) Account Management > (2) Trading Account List.

After logging in to the FXON Portal, tap the three lines (≡) at the top of the screen, then tap (1) Account Management > (2) Trading Account List.

Trading account list

2. Close account (i)

Click (1) the down arrow to the right of the account you wish to close to expand its details. Click (2) Account operations > Account Closure.

Tap (1) the down arrow to the right of the account you wish to close to expand its details. Tap (2) Account operations > Account Closure.

Close account (i)

3. Close account (ii)

The account closure window will open. Read the details, check the box of (1) "I have confirmed the details of account closure", and click (2) "Close".

The account closure window will open. Read the details, check the box of (1) "I have confirmed the details of account closure", and tap (2) "Close".

Close account (ii)

Notice

To close an account, please make sure the following conditions are met.

・No positions held on the account

・The balance is zero on the account

・The account is private

4. Confirmation window

The confirmation window will open. To proceed with the process, click "Close".

The confirmation window will open. To proceed with the process, tap "Close".

Confirmation window

5. Account has been closed

Once you see the message "The selected account has been closed. The closed account will no longer be accessible from MetaTrader.", click "Close" to end the process.

Once you see the message "The selected account has been closed. The closed account will no longer be accessible from MetaTrader.", tap "Close" to end the process.

Account has been closed