Trading Condition
What to do if your account balance goes negative?
Negative Balance Protection
This article was :
Published in 2025.03.11
Updated in 2025.06.02
At FXON, if your trading account balance becomes negative, the Negative Balance Protection policy is applied, automatically resetting your balance to zero within 24 hours.
Negative Balance Protection Execution Time*1：Weekdays (Monday - Friday) 15:00 - 17:00 (UTC)
For requests outside the execution time, please contact us via email or chat.
Support Hours for Manual Requests *2：Weekdays (Monday - Friday) 00:00 - 09:00 (UTC)
Please contact our support desk with the required information listed below.
- Full Name (Romanized)
- Registered Email Address
- Postal Code
- Date of BirthTrading Platform (MT4 or MT5)
- Account Type (Elite or Standard)
- Account Number
- Current Balance
*1The Negative Balance Protection is executed once per day.
*2Processing time may vary depending on the situation.
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