I see an error message and cannot access the FXON Portal. What should I do?

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I see an error message and cannot access the FXON Portal. What should I do?

Portal Login

This article was :

Published in 2024.05.14

Updated in 2025.06.11

If you are unable to access the FXON portal, there are a number of possible reasons, such as login authentication failing and temporarily inaccessible for security reasons. Please see below for specific error details and how to deal with the problem.

Unable to access your account

If you see the following screen and cannot access your account, please contact the support desk.

Lock screen

If you are temporarily unable to log in due to Two-Factor Authentication

If login authentication does not work, you may be temporarily unable to log in for security reasons. For example, if the number of times you resend the authentication code for two-factor authentication exceeds a certain number of times, the following error message will be displayed. In this case, please wait a while and try logging in again.

Two-factor authentication

Please refer to the following FAQs for other login issues:

Incorrect login information

Duplicate login error

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