How can we help you?
This article is not available in English, view it in Japanese
FAQs
Start with FXON
FXON Registration
- How to sign up for an FXON account (New Registration)
- How do I set up my profile?
- How long does it take to sign up?
- Is it free to sign up?
- How do I open a corporate account?
- Can I create another account with a different email address?
- What is a registration category?
- Is it possible to open an Islamic account?
- Is it possible for politically exposed persons to open an account with FXON?
- I want to cancel (withdraw) my FXON account.
- Is it possible to re-register with FXON after I have cancelled my account?
Verification Guide
- What identity verification documents are required for FXON?
- Do I need to provide any identification documents to use FXON?
- How long does it take to get my identity approved?
- What documents do I need for corporate verification?
- How to Submit Various Certificate Documents
- Required Documents for Opening a Corporate Account for an Overseas Corporation
Portal Login
- How do I log in to FXON Portal?
- When I try to log in, I get a message saying "Email or password is incorrect."
- I forgot my FXON password.
- Can I log in to the FXON Portal from multiple devices at the same time?
- I can't pass the image selection quiz when logging in.
- I see an error message and cannot access the FXON Portal. What should I do?
The FXON Portal
FXON Portal Features
Settings and Changes
- How do I set up the security settings?
- What is login authentication for?
- What is two-factor authentication?
- How can I update my registration information?
- How do I change the registration information for a corporate account?
- I forgot my email address for FXON.
- How do I change my email address?
- How do I change my FXON Portal password?
- How do I change my phone number?
- I want to add an FXON profile picture.
- I want to change my nickname.
- How do I view my change history on FXON?
- I want to subscribe/unsubscribe to the email newsletter sent from FXON.
- I want to change the language of the FXON portal and email.
- Can the date and time format displayed on FXON be changed?
Trading accounts and Position Management
- How do I open a trading account?
- What is the difference between demo and real accounts?
- How long does it take to open a real account?
- Is there a limit on the number of real accounts I can open?
- How many demo accounts can I open?
- I would like to have my demo account balance adjusted.
- Where can I find the login information for my account.
- Types of Accounts Available at FXON
- What Currencies Are Available for FXON Trading Accounts?
- What is leverage?
- What are the differences between MT4 and MT5?
- Where can I download MT4 and MT5?
- Can I change my MT4/MT5 password?
- How do I check my account details?
- What does each status mean in the list of trading accounts?
- Is there an account maintenance fee?
- Will I be charged an inactivity fee if I don't use my account for a long time?
- How do I close my account?
- Can I cancel some of my accounts?
- Can I close a position from the FXON portal?
- How can I view my past orders and deals on FXON Portal?
Funding
Deposit Methods
Withdrawal Methods
- What withdrawal methods are available on FXON?
- What are the withdrawal fees?
- What are the minimum and maximum withdrawal amounts?
- How do I add a Japanese local bank account for withdrawals?
- How do I register an overseas bank for withdrawal?
- How do I delete my registered bank information?
- How do I change my registered Japanese local bank information?
- How can I modify my overseas bank account information for withdrawals?
- How long does it take to receive the funds after making a withdrawal request?
Fund Transfer
Trading Condition
Instruments
Transaction Fees
Margin and Leverage
- What is the margin requirement?
- What leverage ratios can I set with FXON?
- When are margin calls and stop-out levels triggered?
- What are the Stop Level and Freeze Level?
- If the Margin Requirement Rate is shown as a percentage, how much leverage does it represent?
- What is the relationship between effective leverage and margin maintenance ratio?
- Does leverage change automatically based on margin balance?
- How do I check which currency pairs have leverage restrictions?
Order and Execution
- What is the Rollover?
- Are there any times when trading is unavailable?
- Where are the MT5/MT4 time settings located?
- Does FXON follows American or European daylight saving time?
- What is the location of FXON's trading servers?
- Is the spread fixed?
- What are Long and Short Positions?
- What are order types?
- What is a Trailing Stop?
- Are slippage and requotes possible?
- Are there any guarantees that limit orders or stop orders will always be executed?
Prohibited trading Methods
Trading Platforms
FXON Platforms
- What platforms are available at FXON?
- Is MT4/MT5 Free to Use?
- Can I Use Both MT4 and MT5?
- Is it possible to log in to the trading platform from multiple devices at the same time?
- Can I use the Web Trader?
- Even after logging in, the message "Waiting for update" is displayed, and I am unable to trade.
- I cannot log in and error messages are displayed such as "Invalid account", "No connection" and "Common error".
Trading Settings
- Can I switch the connection server myself?
- How do I check the detailed trading conditions?
- How can I display the Ask price on the chart?
- Can I use the same EA I used in MT4, as well in MT5?
- Are fees automatically included when backtesting an Elite account (commission separate from trade)?
- How do I display chart windows across multiple monitors?
- What time zone does the server use?
- How do I get my trade history / action logs?
- What price is shown on the chart?
- The one-click button does not appear.
- How can I get a statement for tax return?
- Which range does the 'average execution speed of 20 milliseconds' cover?
- How can I check my account type and currency on the platform?
- How do I obtain historical data?
VPS Service
FXON Portfolio
Portfolio Settings
Performance Check
Thrive as a Partner
Partner Program
- What is the Partner Program?
- What is the difference between an Introducer and a Business Partner?
- What are the benefits of becoming a partner?
- What are the requirements to participate in the Partner Program?
- What is a sub-affiliate?
- Is it possible to do Self-Affiliation?
- What is the difference between fingerprinting and cookies?
Business Partner Program
Partner Remuneration
- When is the remuneration added?
- What are the conditions for positions eligible for remunerations and which positions are not eligible?
- What is Second Rebate?
- What happens to my partner code (IB) if referred traders open an additional account?
- How do I receive partner rebate remuneration?
- How can I check the commission for each instrument?
Using Partner Portal
- How can I check the rebates I have earned?
- How can I use the link builder?
- How can I use the banner?
- Where can I check my referrer code and obtain my referral link?
- What system do you use to track your referred traders?
- How can I check the number of referred users and user information?
- What types of IB promotional tools are available?
Promotion
Current Promotions
Regular Promotions
Other Inquiries
Support/Contact
License/Legal Docs
