How to Submit Various Certificate Documents

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How to Submit Various Certificate Documents

Verification Guide

This article was :

Published in 2025.01.06

Updated in 2026.02.04

FXON requires you to submit certification documents to open a real account. To submit the documents, the below four methods are available in English.

Please note that for customers residing in limited service areas, the only available method for submitting documents is via the eKYC process.*1

eKYC (take photos of documents during the procedure)
Upload documents
Chatbot
E-mail

The below explains each method’s features. In either method, you can complete the procedures quickly and online.

Required ID documents for FXON

Corporate verification docs needed

*1Limited service areas are Algeria, Azerbaijan, Bangladesh, Belize, Indonesia, Israel, Kosovo, Myanmar, Nigeria, Oman, Pakistan, Palestinian Territory, Sri Lanka, Tajikistan, Tunisia

Four methods to submit documents

To open FXON's real account, private customers must complete the personal identification process, or corporate customers must complete corporate and personal identification processes. Please choose one of the methods below to submit the identification documents.

eKYCMethod

Upload Method

Chatbot

Email Attachment

If you choose eKYC, you don't have to prepare the certification documents beforehand. You can take photos of them with your smartphone instead during the procedure.

In other methods, you need to prepare document files beforehand to submit them.

eKYC

In eKYC, use your smartphone to take photos of certification documents. After tapping the camera button, photos of certifications are automatically sent to us for verification. Our verification process will be completed within one business day.

STEP 1

Photo ID

STEP 2

Face Verification

STEP 3

Proof of Current Address

STEP 1

Photo ID

STEP 2

Face Verification

STEP 3

Proof of Current Address

You do not need to prepare the certification document files beforehand. You can also complete the process while reviewing the tips and notices.

To submit documents through eKYC, log in to the Client Portal and scan the QR code with your smartphone.

Submit verification docs via eKYC

Notice for corporate clients

eKYC provides a personal identification process for private and corporate customers. However, to submit corporate certification documents, you need to use other methods.*1

*1In methods other than eKYC, you can submit both personal and corporate certification documents.

Upload documents

You can drag and drop certification document files to submit them online.

Upload documents

STEP 1

Select a file

STEP 2

Open selected file and upload

You can upload documents at our Client Portal, similar to the procedures of eKYC. It is convenient for customers who already have certification document files and want to complete the process in one go.

Upload certification documents

Chatbot

At FXON, you can also submit your certification documents through the chatbot.

Support chat

If you have any concerns or need assistance, you can complete the account opening procedure while chatting in real-time with an English or Japanese-speaking Support Desk agent.

Submit verification docs via chat

Email

You can submit certification documents by e-mail to our Support Desk (support@fxon.com).

Email Email

You can submit certification documents using your familiar mail service. The exchange is recorded, making it convenient to review the procedures' history and determine when re-forwarding is required.

Submit docs via email attachment

You can open a personal account after identity verification, and a corporate account after both identity and company verification.

How to open real account

For information on how to make a deposit after opening an account, please refer to the article below.

Available methods for deposit

If you have any questions about submitting certification documents, please contact our support desk.

We will provide prompt support so that you can complete the procedure without worry.

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