Introduction for Using 【STEP3】Identification procedure (personal account)

Subject:
individual
corporation

This article was : 

Published in 2024.05.15

Updated in 2024.06.20

The identification procedure is done online using your phone. Please have a valid photo ID and proof of address ready. Submitted documents will be reviewed by us. Please complete your profile before proceeding with the identification verification process.

1. Identity verification procedure screen

After logging in to the FXON Portal, click (1) Settings icon > (2) Identity verification procedure in the top right corner.
After logging in to the FXON Portal, tap (1) Settings icon > (2) Identity verification procedure in the top right corner.

 Identity verification procedure screen  Identity verification procedure screen

2. Identity verification on your smartphone

Check your identity verification status. If your ID and proof of address are ready, click "Start the identity verification procedure by smartphone". Scan the QR code with your phone.
Check your identity verification status. If your ID and proof of address are ready, tap "Start the identity verification".

Identity verification on your smartphone Identity verification on your smartphone

Tip
Tip

Check out the following article for information on acceptable ID documents.

3. Choose a document

On the verification page, choose your document type.
・For Japanese users

Choose a document Choose a document

・For non-Japanese users

Choose a document Choose a document

4. Document verification [Step (i)]

Please hold the document in your hand and wait for the server connection.

Document verification [Step (i)] Document verification [Step (i)]

5. Document verification [Step (ii)]

The back camera will turn on. Place the document face up, fit it in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

Document verification  [Step (ii)] Document verification  [Step (ii)]

Follow the instructions on the screen and take photos of the (1) 65° view, (2) side, and (3) back of the document.

Document verification  [Step (ii)] Document verification  [Step (ii)]

Tip
Tip

Photos should be sharp and readable. Adjust the focus to make them clear.

6. Face verification [Step (i)]

Please wait for the server connection.

Face verification [Step (i)] Face verification [Step (i)]

7. Face verification [Step (ii)]

Next, the front camera will turn on. Fit your face in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

Face verification [Step (ii)] Face verification [Step (ii)]

In the same way, take photos of your face at around 30 degrees to the (1) left and (2) right.

Face verification [Step (ii)] Face verification [Step (ii)]

Tip
Tip

Take photos in good lighting where your face can be recognized correctly. Backlight should be avoided.

Adjust the focus to make your face clear.

8. Proof of address selection (card)

On the verification page, choose your document type. "Card type" is for cards like insurance cards.
If you are submitting "Bill, statement, or payment form type", go to 11. Proof of address selection (A4).

現住所証明書形式選択画面 現住所証明書形式選択画面

9. Card-type PoA verification [Step (i)]

Please hold the document in your hand and wait for the server connection.

 Card-type PoA verification [Step (i)]  Card-type PoA verification [Step (i)]

10. Card-type PoA verification [Step (ii)]

The back camera will turn on. Place the document face up, fit it in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

Card-type PoA verification [Step (ii)] Card-type PoA verification [Step (ii)]

Follow the instructions on the screen and take a photo of the back of the document.

カード型現住所証明書(裏面)撮影画面 カード型現住所証明書(裏面)撮影画面

11. Proof of address selection (A4)

On the verification page, choose your document type. To submit an A4 document type such as a bill, tap "Bill, statement, or payment form type".

Proof of address selection (A4) Proof of address selection (A4)

12. A4 size PoA verification [Step (i)]

Please hold the document in your hand and wait for the server connection.

 A4 size PoA verification [Step (i)]  A4 size PoA verification [Step (i)]

13. A4 size PoA verification [Step (ii)]

The back camera will turn on. Place the document face up, fit it in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

A4 size PoA verification [Step (ii)] A4 size PoA verification [Step (ii)]

Follow the instructions on the screen and take photos of the (1) name and address, (2) issuer, and (3) date of issue.

A4 size PoA verification [Step (ii)] A4 size PoA verification [Step (ii)]

14. Document received email 

The following email will be sent to your email address.
Subject:【FXON】Your identity document has been accepted

Document received email Document received email

15. Document verified email

Once the review process is completed, we will send you the following email. If your application is incomplete, we will also contact you by email.
Subject:【FXON】Your account has been activated

Document verified email Document verified email

16. Status after completion of approval 

After the verification, please make sure the status has been changed to Approved.

Status after completion of approval Status after completion of approval

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