I entered the verification code and got an error.

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I entered the verification code and got an error.

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Published in 2024.05.13

Updated in 2025.07.29

If the message "The security code is incorrect." appears, the verification code may have been incorrect or expired. If you get this error, please follow the steps below to resend a new code.

1. Resend a security code

Click "Resend" on the e-mail address verification screen. Please note that an error will occur if the number of resubmissions exceeds a certain number of times.

Tap "Resend” on the e-mail address authentication screen. Please note that an error will occur if the number of resends exceeds a certain number of times.

Resend a security code

2. Receive a code

A verification code will be sent to your registered email address. The security code is valid for one hour. Please complete this step within the time period.

Receive a code

3. Enter a new code

Enter the 6-digit verification code. Once the correct security code is entered, the verification will be completed and you will automatically be redirected to the next page.

Enter a new code

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