Steps to Submit Verification Documents via eKYC

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Steps to Submit Verification Documents via eKYC

This article was :

Published in 2024.05.15

Updated in 2025.05.26

At FXON, customers can submit the required verification documents using various methods, and eKYC is one of these methods.

In eKYC, use your smartphone to take photos of certification documents. After tapping the camera button, photos of certifications are automatically sent to us for verification.

Please note that corporate verification documents must be submitted through a different method. You can view the available submission methods below.

How to Submit Certification Documents

1. Identity verification procedure screen

After logging in to the FXON Portal, click (1) Settings icon > (2) Identity verification procedure in the top right corner.

After logging in to the FXON Portal, tap (1) Settings icon > (2) Identity verification procedure in the top right corner.

Identity verification procedure screen

2. Identity verification on your smartphone

Check your identity verification status. If your ID and proof of address are ready, click "Start the identity verification procedure by smartphone". Scan the QR code with your phone.

Check your identity verification status. If your ID and proof of address are ready, tap "Start the identity verification".

Identity verification on your smartphone

Tip

Check out the following article for information on acceptable ID documents.

What docs for identity verification?

3. Choose a document

On the verification page, choose your document type.

For Japanese users

Choose a document

For non-Japanese users

Choose a document

4. Document verification [Step (i)]

Please hold the document in your hand and wait for the server connection.

Document verification [Step (i)]

5. Document verification [Step (ii)]

The back camera will turn on. Place the document face up, fit it in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

Document verification [Step (ii)]

Follow the instructions on the screen and take photos of the (1) 65° view, (2) side, and (3) back of the document.

Document verification [Step (ii)]

Tip

Photos should be sharp and readable. Adjust the focus to make them clear.

6. Face verification [Step (i)]

Please wait for the server connection.

Face verification [Step (i)]

7. Face verification [Step (ii)]

Next, the front camera will turn on. Fit your face in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. If the message "The image has been saved" is displayed, it is successful.

Face verification [Step (ii)]