Introduction for UsingSteps to Submit Verification Documents via Support Chat
Subject：
individual
corporation
This article was :
Published in 2025.01.08
Updated in 2025.01.13
At FXON, customers can submit the required verification documents using various methods. Support chat is one of these methods and can be completed by sending the necessary documents via chat window on the FXON official website.
FXON provides 24/7 support by agents, allowing you to submit documents via support chat at your convenience.
1. Open the Chat Window
Submitting each document is only possible after completing new registration and profile setup with FXON. Please complete these steps first.
After completing the registration and profile setup, you can proceed to submit the verification documents. Click the chat icon at the bottom-right corner of the FXON official website.
2. Select "Hello Chat support here"
Click "Hello Chat support here" in the chat window.
3. Select "Chat with an agent"
Click "Chat with an agent". Then, follow the instructions on the window to enter your full name, and you will be connected to a support agent.
4.Submit the Required Information and Documents
After connecting the agent, please inform them that you would like to submit verification documents.
Then, attach the acceptable documents with the following required information.
Registered Full Name (in Roman letters)
Registered Email Address
Post Code
Date of Birth
Once we confirm that the submitted documents are acceptable, they will be forwarded to the relevant department. After the review process is complete, you will receive an email notification regarding the verification result, regardless of the outcome.
Required Verification Documents
Each verification document will be accepted only if it meets the requirements. Please review the types of acceptable documents and the photo guidelines before submission.
After you submit the verification documents, we will review them. This process is typically completed within one business day. If there are any issues with your documents or if additional documents are required, we will notify you via email.
Upon verification of the documents, the following email will be sent to your registered email address.
Subject：【FXON】Your account has been activated
Following this verification, the ID verification status in your portal will be updated to "Approved". Please confirm this in your portal.
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