Authentication App for Two-Factor authentication is no longer available and I cannot log in.

The FXON Portal

Authentication App for Two-Factor authentication is no longer available and I cannot log in.

This article was :

Published in 2024.05.14

Updated in 2024.12.27

If you are using FXON's Two-Factor authentication with an authenticator app and the authenticator app can no longer retrieve the security code, please deactivate the authenticator app (e.g.,when you have deleted the Google Authenticator app or lost your smartphone).

1. Display the FXON portal login screen

On the FXON portal login screen, click "Deactivation Process".

On the FXON portal login screen, tap "Deactivation Process".

Display the FXON portal login screen

2. Sending 6-digit verification code

The deactivation process window will appear. Click "Send" to receive a security code via your registered email address.

The deactivation process window will appear. Tap "Send" to receive a security code via your registered email address.

Sending 6-digit verification code

3. Authentication

Enter the (1) security code received on your registered and click (2) "Verify".

Enter the (1) security code received on your registered and tap (2) "Verify".

Authentication

Note

The validity of the authentication code sent to your email is one hour. If the time expires, you can press the "Resend" button to receive a new authentication code.

Please note that if you enter the verification code incorrectly a certain number of times, you will not be able to unlock the Two-Factor authentication for 1 hour for security reasons.

4. Deactivation completed

The two-factor authentication by the authentication application will be cancelled and changed to the login password authentication. Click "Close" to close the screen.

The two-factor authentication by the authentication application will be cancelled and changed to the login password authentication. Tap "Close" to close the screen.

Deactivation completed

5. Moving to the login screen.

After moving to the initial login screen, please login with your registered email address and password.

Moving to the login screen.

Tip

After logging in to the FXON portal, you can change your Two-Factor authentication again. Two-Factor authentication can be selected from the following options.

I want to use my login password for Two-Factor authentication.

I want to use email address for Two-Factor authentication.

I want to use an authenticator app for Two-Factor authentication.

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