Authentication App for Two-Factor authentication is no longer available and I cannot log in.

How to Manage Your FXON Account Authentication App for Two-Factor authentication is no longer available and I cannot log in.

Subject：

individual

corporation

This article was :

Published in 2024.05.14

Updated in 2024.06.21

If you are using FXON's Two-Factor authentication with an authenticator app and the authenticator app can no longer retrieve the security code, please deactivate the authenticator app (e.g.,when you have deleted the Google Authenticator app or lost your smartphone).

1. Display the FXON portal login screen

On the FXON portal login screen, click "Deactivation Process".

On the FXON portal login screen, tap "Deactivation Process".

1. Display the FXON portal login screen

2. Sending 6-digit verification code

The deactivation process window will appear. Click "Send" to receive a security code via your smartphone (top row) and your registered email address (bottom row), respectively.

The deactivation process window will appear. Tap "Send" to receive a security code via your smartphone (top row) and your registered email address (bottom row), respectively.

2. Sending 6-digit verification code

Note

If you are unable to receive SMS on your smartphone, click "Check by voice" to obtain the security code.

Please refer to the following for instructions on how to obtain the security code via automated voice authentication.

What is voice verification?

3. Authentication

Enter the (1) security code received on your registered smartphone and (2) security code sent to your registered email address, respectively, and click (3) "Verify".

Enter the (1) security code received on your registered smartphone and (2) security code sent to your registered email address, respectively, and tap (3) "Verify".

3. Authentication

Note

The period of validity is as follows. If a certain amount of time has passed, a new security code will be sent to you by clicking the "Resend" button. If you are unable to receive SMS on your smartphone, click "Check by voice".

The period of validity is as follows. If a certain amount of time has passed, a new security code will be sent to you by tapping the "Resend" button. If you are unable to receive SMS on your smartphone, tap "Check by voice".

Security code received on your smartphone: 10 minutes

Security code received to your email address: 1 hour

Please note that if you enter the verification code incorrectly a certain number of times, you will not be able to unlock the Two-Factor authentication for 1 hour for security reasons.

4. Deactivation completed

The two-step authentication by the authentication application will be cancelled and changed to the login password authentication. Click "Close" to close the screen.

The two-step authentication by the authentication application will be cancelled and changed to the login password authentication. Tap "Close" to close the screen.

4. Deactivation completed

5. Moving to the login screen.

After moving to the initial login screen, please login with your registered email address and password.

5. Move to the initial login screen.

Tip

After logging in to the FXON portal, you can change your Two-Factor authentication again. Two-step authentication can be selected from the following options.

I want to use my login password for Two-Factor authentication.

I want to use SMS for Two-Factor authentication.

I want to use an authenticator app for Two-Factor authentication.