*1If you choose to take the photo with your smartphone during the procedure, you do not need to submit an ID selfie, as facial recognition will be performed.

Your ID selfie is required to verify that the photo ID submitted belongs to you.

Therefore, the  ID selfie must contain the same photo ID that you submitted. Both you and your ID must be clearly visible。, and all text on the ID must be legible.

Please check the following points when taking the ID selfie.

When taking your ID selfie with glasses on

It is acceptable to take your ID selfie with your glasses on. However, please make sure that the lenses do not reflect light. If you wear blue light blocking glasses, we recommend taking the selfie without them to avoid reflections.

Your ID selfie can be accepted if it meets the requirements listed above. Please also refer to the following information for tips on taking your ID selfie and examples of what is not acceptable.

Tips on taking ID selfie

If you choose to take the photo on the spot with your smartphone, you do not need to submit your ID selfie. Please see below for details on available identity verification methods.

How to Submit Certification Documents

To take your ID selfie, use a smartphone or other device with a camera and prepare your valid ID card. Also, remove the following accessories. 

• Mask
• Hat or cap
• Earphone
• Other accessories

After completing the above preparation, refer to the below and take your ID selfie.

Turn off the flash to avoid reflection.

Use selfie mode

Tips for Choosing the Right Shooting Position

Please try to shoot in a well-lit area and choose a position where no shadows appear. If you are using selfie mode, you can check the brightness and how easily shadows appear by looking at the screen and taking test shots.

Don't cover ID info with your hand.

Change the distance to adjust

Change distance between photo ID and camera

If you have trouble focusing, adjust extending or bending the arm holding the camera to adjust the distance between it and your face. If the text on your photo ID is blurred while your face is clearly visible, hold the photo ID as close to your face as possible.

These ID selfies may not be accepted.

Shoulder, elbow, or wrist hidden

ID text is reversed.

Turn off iPhone's “Mirror Front Camera”

If the iPhone's "Mirror Front Camera" setting is on, you will take a flipped selfie. Turn off this setting before taking your ID selfie.

If you have any questions about how to take your ID selfie or submit it, please contact our support desk.

Also, the photo ID or residence certificate you submitted to us can be confirmed on the below page.

Acceptable documents for Identity Verification