I have submitted my identification documents, but they are not approved.

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I have submitted my identification documents, but they are not approved.

This article was :

Published in 2024.06.11

Updated in 2025.03.11

If you submitted your identification documents to FXON, but they are not approved, please log in to the FXON portal and check your verification status on Identity Verification page under Settings. When it's "Rejected," please resubmit the documents.

1. Identity verification procedure

After logging in to the FXON Portal, click (1) Settings icon > (2) Identity verification procedure in the top right corner.

After logging in to the FXON Portal, tap (1) Settings icon > (2) Identity verification procedure in the top right corner.

Identity verification procedure

2. Identity verification

The identity verification page opens. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Rejected, click (3) "Start identity verification procedure by smartphone" or "Select a file" to retry the verification.

The identity verification page opens. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Rejected, tap (3) "Start the identity verification" or "Select a file" to retry the verification.

Identity verification

There are five verification statuses.

Required	Documents have been submitted and are awaiting verification by the support desk.
Processing	The support desk is reviewing the submitted documents.
Approved	The support desk has approved the submitted documents.
Rejected	The submitted documents were found to be incomplete and the support desk couldn't verify your identity.
Closed	You have decided to redo eKYC.

Required	Documents have been submitted and are awaiting verification by the support desk.
Processing	The support desk is reviewing the submitted documents.
Approved	The support desk has approved the submitted documents.
Rejected	The submitted documents were found to be incomplete and the support desk couldn't verify your identity.
Closed	You have decided to redo eKYC.

Please read the following articles for how to verify your identity.

How to Submit Certification Documents

3. Identity verification completed

Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification status on the (1) Identity verification page. If your identity has been verified successfully, there will be a message (2) "All certificates have been verified.", and the status will be (3) Approved.

Identity verification completed

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