How to Manage Your FXON Account I have submitted my identification documents, but they are not approved.
Subject：
individual
corporation
This article was :
Published in 2024.06.11
Updated in 2024.10.25
If your ID documents are not approved, check your verification status on the Identity verification page under Settings. When it's Rejected, resubmit the documents from "Start identity verification procedure by smartphone".
1. Identity verification procedure
After logging in to the FXON Portal, click (1) Settings icon > (2) Identity verification procedure in the top right corner.
After logging in to the FXON Portal, tap (1) Settings icon > (2) Identity verification procedure in the top right corner.
2. Identity verification
The identity verification page opens. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Rejected, click (3) "Start identity verification procedure by smartphone" to retry the verification.
The identity verification page opens. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Rejected, tap (3) "Start the identity verification" to retry the verification.
There are five verification statuses.
| Required | Documents have been submitted and are awaiting verification by the support desk. |
| Processing | The support desk is reviewing the submitted documents. |
| Approved | The support desk has approved the submitted documents. |
| Rejected | The submitted documents were found to be incomplete and the support desk couldn't verify your identity. |
| Closed | You have decided to redo eKYC. |
| Required | Documents have been submitted and are awaiting verification by the support desk. |
| Processing | The support desk is reviewing the submitted documents. |
| Approved | The support desk has approved the submitted documents. |
| Rejected | The submitted documents were found to be incomplete and the support desk couldn't verify your identity. |
| Closed | You have decided to redo eKYC. |
Please read the following articles for how to verify your identity.
3. Identity verification completed
Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification status on the (1) Identity verification page. If your identity has been verified successfully, there will be a message (2) "All certificates have been verified.", and the status will be (3) Approved.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
0 out of 0 people found this article helpful.
Popular related questions
I can't pass the image selection quiz when logging in.
individual
corporation
Updated in 2024.05.14
Can I use the same account on multiple devices simultaneously?
individual
corporation
Updated in 2024.05.14
Can I disable Two-Factor authentication?
individual
corporation
Updated in 2024.06.25
The link I received to reset my password is expired.
individual
corporation
Updated in 2024.05.14
When I uploaded my profile picture, I got the "The file format is incorrect" message.
individual
corporation
Updated in 2024.05.14