Can I deposit and withdraw if my FXON and STICPAY email addresses are different?

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Can I deposit and withdraw if my FXON and STICPAY email addresses are different?

This article was :

Published in 2025.06.20

Updated in 2025.06.24

Yes, deposits and withdrawals are possible even if the registered email addresses for FXON and STICPAY are different.

However, if you are using a different email address, you will be required to submit the following two screenshots that confirm your STICPAY account information for identity verification. In that case, we will contact you via email, so please submit them as instructed.

Required Document (i): STICPAY Account Information Page

After logging into STICPAY, please select "ACCOUNT" from the left menu. Then, take a screenshot showing both (1) your account name (registered name) in the top left and (2) your registered email address displayed on the screen.

Required Document (i): STICPAY Account Information Page

Required Document (ii): STICPAY Account Transaction History Details Page

After logging in to your STICPAY account, please select "ALL HISTORY" from the menu on the left.

On the right side of the screen, ensure that the transaction history shows a transfer where FXON is listed as the recipient.

Then, take a screenshot that clearly displays.

the account name and email address at the top left
the detailed transaction information
the recipient information indicating FXON

Required Document (ii): STICPAY Account Transaction History Details Page

Notice

To ensure smooth verification, all required information must be clearly visible within a single screenshot.

Please note that on smartphones, due to screen size and layout limitations, all necessary details may not appear on one screen. Therefore, we kindly ask that you capture the screenshots using a PC.

Kindly note that the display and content of the STICPAY website may vary depending on regional versions or due to updates and system modifications.

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