*1If there is no wallet in the same currency on your STICPAY account, the funds will be automatically converted to your main wallet currency using STICPAY's own exchange rate, which includes a currency conversion fee. To avoid currency conversion, please make sure to add a wallet in the relevant currency on STICPAY in advance.

After logging into the FXON portal, click (1) "Wallet Management" > (2) "Withdrawal" from the left menu.

After logging into the FXON portal, tap (1) "Wallet Management" > (2) "Withdrawal" from the left menu.

Key Point

Withdrawals via STICPAY are free of charge, but additional fees may apply if the withdrawal amount is below the minimum or if there is no trading activity.

Please refer to the following page for details on fees.

What are the fees for withdrawals?

From the withdrawal screen, (1) select the source wallet > (2) choose "STICPAY" as the withdrawal method > (3) confirm that the email address matches your STICPAY registered address, then click "Withdraw".

From the withdrawal screen, (1) select the source wallet > (2) choose "STICPAY" as the withdrawal method > (3) confirm that the email address matches your STICPAY registered address, then tap "Withdraw".

Notice

To withdraw via STICPAY, the email address must be the same as the one used when you made a deposit to FXON via STICPAY.

Also, please note that up to the deposited amount made via STICPAY must be withdrawn through STICPAY.

(1) Select “Withdraw all” or “Specify amount” and enter your desired withdrawal amount, then (2) click “Next step”.

(1) Select “Withdraw all” or “Specify amount” and enter your desired withdrawal amount, then (2) tap “Next step”.

Review the payment details, and if everything is correct, ① check the box for "I have confirmed the precautions for remittance", then ② click Withdraw".

Review the payment details, and if everything is correct, ① check the box for "I have confirmed the precautions for remittance", then ② tap Withdraw".

Two-factor authentication will be performed.

Once the message "Your withdrawal has been accepted." is displayed, the process is complete.

A confirmation email regarding your withdrawal request will be sent to your registered email address. Please check your inbox.

Once the FXON has processed your withdrawal, a confirmation email will be sent to your registered email address. Please check your inbox.

Key Point

Funds will be credited to your STICPAY wallet within 10 minutes to 1 hour after the withdrawal process is completed.

If the funds do not appear in your STICPAY wallet after 1 business day, please contact our support desk.