I want to cancel (withdraw) my FXON account.

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I want to cancel (withdraw) my FXON account.

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This article was :

Published in 2024.05.13

Updated in 2025.04.08

The termination (cancellation) of an FXON account can be done from the settings screen after logging in to FXON. After cancellation, it will no longer be possible to log in to the FXON portal using the registered email address and password. Please note that cancellation cannot be reversed once the process is completed.

1. At the menu bar

After logging into the FXON portal, click on ① ''Settings'' (gear icon) located at the top right corner of the screen, then click on ② "Membership Settings".

After logging into the FXON portal, tap on ① ''Settings'' (gear icon) located at the top right corner of the screen, then click on ② "Membership Settings".

1. At the menu bar

【Note】

To terminate your account, you must close all trading accounts and withdraw all funds in your wallet.

Once an account is terminated, all account transaction history and any portfolio information that is currently publicly available will be deleted, and the account cannot be reinstated once terminated.

After reviewing these details, please select "Cancel" if you wish to proceed with the account cancellation process.

2. Begining the Cancellation Procedure

In the account management section of the settings page, click on "Cancel".

In the account management section of the settings page, tap on "Cancel".

2. Begining the Cancellation Procedure

3. Reviewing Cancellation Terms

The account cancellation window will appear. After reviewing the contents, if you agree, please check ① "Termination conditions confirmed" and then click on ② "Close account".

The account cancellation window will appear. After reviewing the contents, if you agree, please tap ① "Termination conditions confirmed" and then tap on ② "Close account".

3. Reviewing Cancellation Terms

4. Two-Factor Authentication Process

When "Two-factor Authentication Process" appears, enter your password to authenticate.

Two-Factor Authentication Process

5. Account Cancellation Completed

Upon navigating to the FXON home screen and seeing the message "Your account is closed." displayed at the top of the screen, your process is complete.

5. Account Cancellation Completed