I haven't received the verification code by e-mail.

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I haven't received the verification code by e-mail.

This article was :

Published in 2024.05.14

Updated in 2025.05.12

The verification code sent by e-mail may take several minutes to be received; if you do not receive it after waiting 5 minutes, please click "Resend" and try to resend the e-mail. If you still do not receive the e-mail after resending it, please check the following points.

The verification code sent by e-mail may take several minutes to be received; if you do not receive it after waiting 5 minutes, please tap "Resend" and try to resend the e-mail. If you still do not receive the e-mail after resending it, please check the following points.

1. Check your e-mail address

Please make sure that the e-mail address is correct. To check the e-mail address you entered, click "< Back". If it is incorrect, please re-enter the correct one.

Please make sure that the e-mail address is correct. To check the e-mail address you entered, tap "< Back". If it is incorrect, please re-enter the correct one.

Check your phone number

2. Check your device settings

If you do not receive the e-mail after trying Step 1, please set up domain reception settings to allow e-mails from '@fxon.com'. Additionally, if the e-mail is being filtered into the spam folder, adding the e-mail address with the domain '@fxon.com' to the sender's safe list (e.g. whitelist) may resolve the issue. If you still cannot receive the e-mail, please try using a different e-mail address and repeat the sign-up process.

3. If the problem persists

If you still cannot receive the verification code even after trying the steps above, please contact our support desk.

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