My identification procedure was interrupted in the middle of the process. What should I do?

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My identification procedure was interrupted in the middle of the process. What should I do?

This article was :

Published in 2024.06.26

Updated in 2025.02.17

If you stop the operation during the FXON identity verification procedure, or if the procedure is interrupted due to Internet connection problems or the screen being closed, you will need to redo the operation. Please go through the identification verification procedure again.

Display of interruption message during identification procedure

"Identification verification process has been interrupted" is displayed during the operation of the identification verification procedure, please tap "Redo the identity verification process" and perform the identification verification procedure again.

Display of interruption message during identification procedure

Note

When the face verification process is completed, the first email will be sent automatically. If facial recognition is not completed and the process is interrupted, you will need to start the process all over again.

When the authentication of your current address is completed, a second email will be sent to you.

If you wish to resume the procedure after some time has passed, please click "Start the identity verification procedure by smartphone" on the verification screen to complete the verification procedure.

If you wish to resume the procedure after some time has passed, please tap "Start the identity verification" on the Identity Confirmation screen to complete the procedure.

Please refer to the following for the procedure of identity verification using the eKYC method.

Steps to Submit Verification Documents via eKYC

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My identification procedure was interrupted in the middle of the process. What should I do?

Display of interruption message during identification procedure

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